CitiFinancial Mortgage
Parents' Payments Returned as No Account Found After Bankruptcy

CitiFinancial Mortgage is the worst company to use. It started with my parents getting an Equity Line of Credit for 20,000 dollars over 10 years ago through Wells Fargo. Wells Fargo soon sold the loan to CitiFinancial Mortgage. After a few years of paying on the loan, my parents had to file a Chapter 13 bankruptcy on 11/04. The bankruptcy court had a designated lawyer who sent the payments to CitiFinancial. Once the bankruptcy was discharged on 5/31/07, my parents had to send the payments directly to CitiFinancial. For a few months everything went well, and then one day she received a letter stating that she had no account with them. After contacting several people, it was resolved. Then, again months later, the same thing. For the past several years it has been a nightmare.

They never sent my parents a payment coupon and stated this is because during and after a bankruptcy, they do not issue payment coupons to customers. They just gave my parents the account number and the address of where to send the payments. They are continuously losing their account number, which means they send my parents back their payments, stating NO ACCOUNT number found here.

Finally I got a woman who worked in the Bankruptcy Department and was a bankruptcy specialist. This was over a year ago. She sent my parents a letter and found my parents' account and told us that once the Chapter 13 was discharged, their account went to a different department. When she located the account, she asked that my parents send copies of all money orders and checks that were sent in and cashed. This woman, whom I can no longer locate, also sent my parents a payment history and stated in a letter, apologizing, that upon examination of the payment history they were able to locate $3,960.00 which was incorrectly applied to another account and was now applied to my parents' account. My parents' checks that were sent to CitiFinancial Mortgage have been cashed for the last year. Here again in August, my parents received a letter from Citi Mortgage stating that no account number is found and the payment has been sent back.

Mind you, during this process, a couple of years ago, one of CitiFinancial's other customers received one of my parents' personal checks, which was sent to him by mistake, and the gentleman sent it to my parents, stating he didn't know why it went to him. I also came to find out that the man's account was the same as my parents'.

Looking back at all the information my parents kept, it is stressing me out because all those names and numbers that I received some sort of help from are no longer in service. I have copies of money orders and checks that I have faxed them showing my payments, and letters from them. This is just a brief example of what this company is good for. They are stressing my family out, and I didn't realize how many people this is affecting until today. I was trying to find a good number or name to contact online, and I found this report and started reading about how this company is mistreating many people.

Company: CitiFinancial Mortgage
Country: USA
State: Texas
City: Irving
Address: 4050 Regent Blvd, MS-N1B-165
Phone: 18007533673

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