United Airlines
Ripped Me Off

I had to have a procedure done at Stanford Hospital so I purchased two-way tickets from Honolulu to San Francisco. I had complications so I had to stay longer than was planned. The doctors there said not to worry as usually they can make arrangements with the airlines to reschedule the flight.

I contacted United Airlines only to find out that they would not give me a refund for the return flight ticket despite the fact that it was a medical emergency. They said that I had to call customer service in order to cancel the ticket. And in order to do any transaction with customer service there was a fee.

After it was all done with I had only a $68 credit which was a fraction of what the ticket cost. I did not use the credit because it actually cost a lot more, with the credit included, to fly back to Hawaii than Hawaiian Airlines. So I took Hawaiian Airlines and the whole thing added an additional $500 cost to my trip back home.

This kind of thing can result in patients leaving before they are advised to by their doctors in order to catch their flights. How can the government allow such a thing to happen? This is highway robbery. Our taxes are used to help these airlines when they have financial problems. But when it comes their turn to help us out they rip us off!

Anonymous
Honolulu, Hawaii
U.S.A.

Company: United Airlines
Country: USA
State: Illinois
City: Chicago
Phone: 8772281327
Site: www.united.com

  <     >