Dish Network
Three Unauthorized Debits Plus Bank Fees After Cancelling Service

It's amazing how this company does business! For the first three months my service was not up to par. I had to schedule technicians on three occasions to come out and diagnose an issue that stemmed from their own ignorance... Placing the dish in a bad location. I was then informed that there is an $89 technician fee which would be added to my monthly billing every time they sent a tech out.

After refusing to pay additional fees for "housecalls", I terminated my service. I later spoke with countless managers who swore I would not be charged ETF since my service was not received in the manner in which they had advertised it. We spent countless nights trying to watch tv, with frozen screens, pixelated screens, to the point where it eventually stopped working altogether and the legendary screen: "your schedule guide is downloading"... Never happened.

After being completely dissatisfied, I ended service with this company. Upon checking my bank statement online, I noticed that my account had been debited for three unauthorized payments: all on the same day: $133.00 $256. $2.00 Each charge carries with it a $37.00 penalty from my bank. So I have 133 256 2.00 37.00 37.00 37.00 for charges that I did not authorize! $502. Amazing.

I immediately called my banking institution and disputed these unauthorized charges. The bank suggested that I first call the company who removed the money from my account and dispute. I did. I was told by someone at Dish Network that they would be sending a box for me to return the equipment. Never received. What next took place, was of course I was hung up on, transferred over 8 times to "nowhere"... Never spoke with anyone who knew what to do to assist me... I argued for over an hour, no one could produce a manager. Ironic.

Something needs to be done about this illegal practice.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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