Sears Roebuck And Co
Defective Product, Ineffective Repairs, Unsympathetic Customer Service

In 2005 I purchased a top of the line Kenmore Elite Refrigerator ($2,200.00)

In March I had a condensor replaced after coming home from vacation to find everything thawed and spoiled. It took 1 week for service then additional 4 days to order the part and then 3 days to repair. I purchased a protection agreement for $250.00

In April it went out again and again 4 days to get a repair man, 4 days to get a new compressor and an additional 4 days to repair it again.

I emailed customer service to let them know how dissatisfied I was. They simply responded that I didn't qualify for a replacement. I also made several phone calls and was routed or put on hold. Several times the customer service person spook poor English so that I didn't even understand them.

July 23, (Tucson AZ) Peak of summer the refrigerator is thawed again I am told I will have to wait a week for a repairman to come! I can't get anyone to
respond in a timely fashion. When I told them I had a service agreement, they said I had almost used it up because of my 2 service calls!

The 2 parts that were replaced were major and should have worked longer than 3 years.

It is obvious the product was defective and Sears does not care about the quality or the service. It isn't what it used to be. Because of this experience I will never buy another sears product.

Incidentally, my home was new in I purchased the refrigerator, washer/dryer, reverse osmosis, television and water softner at the same time from Sears.

Company: Sears Roebuck And Co
Country: USA
State: Illinois
City: Hoffman Estates
Phone: 8004694663
Site: www.sears.com

  <     >