Sears
Refrigerator needed repeated repairs after expensive purchase

I purchased a GE Refrigerator at Sears in January. At the time is was the most expensive refrigerator in the store at $2,350. By May the front door seal had to be replaced at cost of $435. I bought a service agreement in May for $429 while it was still eligible for fear I might have another costly repair. In June the computer had to be replaced which was covered under the service agreement. Since then the ice maker had to be replaced, the front door seal again, the fan, the computer again, and the doors do not open and close properly. We have had to wait for a service person 8 times with these repairs and waiting again for the doors. The local service person repairing the refrigerator has said it will never be right. I am asking Sears to deem the refrigerator a lemon and to prorate a replacement. They are saying it is not eligible under the contract. I believe it is unreasonable for a refrigerator to be repaired seven times after having spent over $3,000. I am looking for fair compensation for replacing it. I am not going to give up until I get some satisfaction.

Company: Sears
Country: USA
Site: sears.com

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