DirecTV
Told We Owe $400 Cancellation Fee After a Receiver Upgrade

After being a customer for like 10 years, we can no longer afford their outrageous pricing, since the "deals" are only for "new" customers. (Bad business #1, since old customers usually get benefits, too.) Back in May we upgraded to a new receiver. After never getting a confirmed install date, I canceled, then called back and scheduled. They were all so confused, it was awful.

Long story short, we canceled the service recently. They informed me we owe them $400 in early cancellation fees! Keep in mind that just for the upgrade, we had to pay for a new receiver (leased now, not owned) at over 100 bucks, and pay 123.00 for installation. I never even got the paperwork from the installer, or anything from them stating any of the new contract terms. After 10 years. Who knew?

Anyway, we will fight this till we drop. Obviously, if we could afford 400 bucks, we could pay the outrageous bills, and we didn't have movie channels, etc. Do not use them. They will rob you blind, or try to. They are unprofessional, and with the economy you would think they would appreciate the business. A good guess: they will be out of business soon, and I will be very happy to hear that on the news.

Just sharing my horrible story to try to prevent the next person from going through this nightmare. Oh yeah, they want their box back, too. The one we paid for plus the install fee was over 200 bucks. They can put that toward my 400 bucks.

Company: DirecTV
Country: USA
State: Texas
City: Dallas
Site: directv.com

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