86th Street Photo & Video
Adds accessories to order after refusing to purchase them

I ordered a Garmin 660 for my husband for Father's Day ($289.00). My order confirmation did not have what I ordered or how much. I thought that was kind of odd, but didn't think much of it. A few days later I got an email stating:

In order to further verify your order, we will need to speak with you on the phone. Please call our Verification department at 1-800-815-2040 Ext. 207 Clarke so we may verify and complete processing your order.

I called and was told the month of my credit card expiration date did not come through and they needed to verify it. I did so and then was being pushed very hard to order a memory card. I stated no several times. The pushy lady finally gave up and said goodbye very rudely. Our package arrived a few days later. My order had been updraded to a package deal, Garmin 660 and a 1GB memory card. This added $100 to my order. I called customer svc. I wanted to send the memory card back. I spoke with Rachael, who said they don't take back parts of a package only the whole package. If I send it back, there will be a 20% restocking fee. After telling her that I did not order a package, she told me that the order was modified via phone. OMG - I can't believe this! After going around and around with her, she finally offered to send several accessories at no cost or shipping. I made her send an email stating this before I hung up. I still will be reporting them to the BBB and every website I can find.

Do not buy from them!!!

Company: 86th Street Photo & Video
Country: USA
State: New York
City: New York
Address: 233 East 86th Street
Phone: 8008152040

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