DirecTV
Bank Account Debited $463 Cancellation Fee After 5+ Years

Just like thousands of people out there, DirecTV treated me unfairly. We were assessed a $463 early cancellation fee, even though we were with them for more than 5 years. It came down to when their product, the box, broke last Dec. and we asked for a replacement.

When we cancelled last March '08, they said we owe $463 for early cancellation. We complained to probably no less than 20 customer service people and supervisors and mailed letters, but only got unhelpful answers and no response to the letters.

So I decided to e-mail the board of directors and a lady whose name you are supposed to complain to. Within an hour I got an account management person willing to work with my complaint (or so you think). He came back after a couple of hours (or lunch) and said that it is within their rights to take the money out of my bank even though I'm not on the contract/account. So $463 and multiple bank fees later, to this day I'm negative almost $800.

Here are the e-mail addresses for the board of directors:

Chase.Carey@directv.com
bruce.Churchill@directv.com
patrick.Doyle@directv.com

Please, everyone, bombard them with your complaints, and if it helps somebody out there, I would feel a little better.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 E. Imperial Hwy

  <     >