Magic Jack
Another throw away consumer product

Magic Jack is made to be thrown away like paper plates?

I purchases my magic jack on april 5. It worked fine until may 25th. (hmmmm just over 30 days)

First it started going down now and then, but if I unplugged it and plugged it back in, I could get it working again. Now it wont work at all, windows gives me an error message that the usb device I am trying to plug in has malfunctioned. Ive tried it on other computers and the thing just doesnt work anymore. My son is an IT Tech and we tried everything possible in windows to do the fix, and nothing.

Now the fun begins. I open a live chat with customer service and they have me try all of these things and give me links that dont take me anyplace but to their progaganda page. I asked and got higher levels of help (five to be exact) who all started from the same place like they were reading a script. They put me through several steps and nothing worked. I could not get across to any of them that the thing had malfunctioned. It is now going on four hours of chatting onlline with these people and one of them even told me that NOT ONE MAGIC JACK HAS EVER FAILED. Out of the millions sold, mine was the only defective one???

I finally get to number six, and he agrees to replace the jack. He said it was on its way to me and to send the defective one back within two weeks. Yay, finally someone is helping me. I asked him the address to send it back, and he said it would be in the confirmation email. It was not. After I got the email, I realized that he put in an order for a new one. With a new credit card charge. I responded to these emails and told them I was not paying 40.00 every 40 days to use this thing. They will not issue me a working jack until I give them a new credit card. (Thank goodness I changed the level of my original card since purchase or they would have already charged me again).

Now we are on day three, I go back online and immediately ask for a supervisor. She tells me that they wont replace it because my 30 days have expired. I immediately went into CAPS LOCK and demanded a full refund plus the two years of service in advance I paid for. It is defective, it stopped working. She finally sent me a link that didnt take me back to the propaganda page and was a return form.

I am taking this thing to the post office today, but after this past three days experience with them so far, I doubt this is going to be smooth sailing the rest of the way. I was paying 40.00 per month for a phone and so far this thing has cost me 70.00 and they want another 40.00.

Now lets get back on tv and tell the world what kind of a mess this company really is. They put out the product so fast and do not back it up AT ALL.

A MESSAGE TO THE INVENTOR: Dont try to sell something on such a mass basis unless you have the customer service to back it up.

Company: Magic Jack
Country: USA
Site: magicjack.com

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