Orchard Bank
Working Overseas with a Security Hold that won't release

I had decided to make use of my time overseas to improve my credit and started this credit card account. As I am in a country notorious for postal corruption I thought it would be better to use my sister's address.

I have explained to them over and over that I work for the Government overseas and for security reasons I have my mail going to my sisters. The whole issue started when I logged into my account from home where I use a local ISP, at work because it is a goverment office we are on U.S.I. P Addresses. After this logon they blocked my access to my account. This caused me to incurr a late fee because I couldn't see how much I owed from the initial annual charges. I had to incur the additional expenses of calling my sister to have her look at the physical statement. Then I paid the whole thing off. To remove this security hold they wanted a notorized letter from my sister, a letter from my office, copies of my identification and hers. She has mailed this three times to the address they provided:

HSBC Card Services
P.O. Box 80055
Salinas, Ca 93912

Their toll free number is:
800 395 7555

The have repeatedly told me they have not received it. So, here I am stuck with a valueless piece of plastic because I wanted to improve my credit. Their customer service people that I get to speak to are useless and offer no customer service at all. I have requested repeated that due to the fact that I am in time zone that is 11 hours ahead of theirs, if they would communicate with their security department and email me. No they can't do that. I am beyond frustrated, but don't see another option to fix my credit or get this to work for me.

Lori
Dhaka
Bangladesh

Company: Orchard Bank
Country: USA
State: California
City: Salinas
Address: 1441 Schilling Place
Phone: 5032934037

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