Keystone Custome Homes - Jeff Rutt
Lied Walked away Dishonest NO honor Deceitful—Back yard where septic system is was either ruined or they put the wrong septic system in and will not pay to replace

Our house is not even eight years old we purchased it June 14 and we can not sell because Keystone Custom Homes will not replace our septic system. Our septic system hasn't worked properly since we moved in and the builder was informed by me right away.

The builders solution was to come out early the next morning without permission and dig a hole in my back yard and install a check valve onto my septic system. When questioned why, they said so that sewage wouldn't come into my house. When asked where the sewage would go, never answered.

About three years later, they finally came out to my house with the soil people who did original testing and the health department and performed several test on the property and checked out the current drainage field, during a the drought and there was water in my system, the water doesn't drain properly due to compaction of soil!!! This is the day the builder walked away from us and wouldn't talk to us up until this time that acted like they were going to help us in fact they were paying to have other systems in the development fixed, about 6-8 that I know of. Yes, there have been others with septic problems of not having the proper systems installed for their properties. They paid to fix those systems and the did it the cheapest and most basic way available to them.

Here we are about 8 years later, and way poorer, had to hire my own consultant, lawyer etc and we still do not have a new system. The builder has lead us by our noses acting like he was going to do the right thing, in fact once a permit was finally going to be issued, he designed the new system according to what the health department's specs but says that he will not install or pay to have installed. Their attorney is now saying that we need to go after the soil people, I didn't buy my brand new house from the soil companies, I bought my brand new house from Keystone Custom Builders. They are also saying that we have been using our system, and that systems aren't perpetual, that we should pay some of the cost to install a new system.

Due to the problems with my property we only have one place for a new system and it is where the current drainage field is, so this needs to be called an experimental system and we had to pay to file paperwork in the county saying it is experimental! The new system that was finally approved to be installed will cost roughly around 30,000.00 and we can't afford this and we can't afford a legal battle, they all ready took our life's savings and our dreams and flushed them down the toilet.

Be Aware; Do Not Buy a Home from Keystone Custom Builders.

Company: Keystone Custome Homes - Jeff Rutt
Country: USA
State: Pennsylvania
City: Lancaster
Address: 227 Granite Run Dr Suite 100
Phone: 7174649060

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