Magic Jack
Magic jack? Sure as long as you NEVER need to use their online "customer" service

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Harry'

Harry: Hello, how may I help you?

Xxxxxxx: Yes, I placed an order yesterday and then cancelled it

Xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00

Xxxxxxx: At what point can I expect this to be credited back to my account and will I have to worry about your company debited money from my card at the end of what "would" have been my trial period???

Harry: The authorization is put through for just $1 to determine if your card is not fraudulent or otherwise compromised.

Xxxxxxx: Yes, I know that, but again; at what point will this be credited "back" to my card?

Xxxxxxx: magicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes:. 00 Shipping: 6.95 — ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name: xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxx Country: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack

Harry: Can I have your email address please?

Xxxxxxx: xxxxxxxxx@yahoo.com

Harry: Thank you

Harry: Please wait while I check that for you

Xxxxxxx: OK

Harry: One moment please...

Xxxxxxx: ARE YOU STILL THERE???

Harry: Yes xxxxxxx.

Harry: I was just looking into your account.

Harry: That charge is just a hold until the 30 day trial expires.

Xxxxxxx: ok, so lets try this again; since the order was cancelled, as in "it's not going to be shipped" as in i didn't purchase anything from your company, as in "i don't owe your company any money" ; at what point will that 1.00 be refunded?

Xxxxxxx: Am I going too fast for you? Please tell me what it is about this that you don't understand...

Harry: Click the link below for magicFix:

Harry: http://www.magicjacktv.com/1/magicfix.Asp

Harry: One moment please...

Harry: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Xxxxxxx: Since I cancelled the order THERE WILL BE NO TRIAL PERIOD;

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Harold'

Xxxxxxx: Yes harold, instead or repeating everything I just said, I'm going to cut and paste the relevant sections of a "chat" I just had with Harry

Xxxxxxx: Harry: Hello, how may I help you? Xxxxxxx: Yes, I placed an order yesterday and then cancelled it xxxxxxx: I see that although the order was cancelled and had not yet been shipped; your company STILL debited my card the $1.00 xxxxxxx: At what point can I expect this to be credited back to my account?

Harold: Hello, this is Harold, it's my pleasure to assist you today, please give me a moment while I review the chat history.

Harold: Thank you for holding, is that what you have received from us after canceling the order, Patrick?

Xxxxxxx: Here is a cut and paste of the cancellation confirmation that I received from your company:

Xxxxxxx: Dear xxxxxxx xxxxx, Per your request, we have canceled your magicJack order. Reference Order Number: DT00374270. We are sorry to hear that you are no longer interested in our product. If at a later date you wish to place another order, we welcome your business. MagicJack Order No.: DT00374270 Reference ID: 3286610 - - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - - - - - - - - - - - - - - - Order Summary - - - - - - - - - - - - - Total magicJacks Ordered: 1 Order Subtotal: 39.95 Taxes:. 00 Shipping: 6.95 — ORDER TOTAL: $46.90 - - - - - - - - - - Order Shipping Information - - - - - - - - - - Customer Name: xxxxxxx xxxxx Address 1: xx xxxxxxxxxxxx xxxx xx Address 2: City, State, Zip: xxxxxxx, xx xxxxx-xxxxCountry: United States Billing Phone#: Shipping Phone#: Thank you for your interest in magicJack. Yours truly, magicJack

Xxxxxxx: I cannot believe that it is taking this long to resolve an issue involving a $1.00 charge,

Xxxxxxx: It's a simple enough question; AT WHAT POINT WILL THE $1.00 BE CREDITED BACK TO MY ACCOUNT???

Harold: Please keep your patience, as I've checked the statement in the upper message, we did not charge you. You've only received a confirmation that the order has been canceled.

Harold: Do you have another statement about the charge so I could check if it's from us?

Xxxxxxx: You definetly did debit my card for the $1.00

Harold: Once we did the charge, we must include the state from where are we lacated but I did not see it in the upper message, Patrick.

Xxxxxxx: I have no idea what "your" internal procedure is; I don't work for magic jack; all I did was send you a cut and paste of the cancellation email I received from your company

Harold: Kindly post the bank statement here about the charge so I could check if it's from us?

Harold: I believe you did receive that on the email not from the bank statement..

Xxxxxxx: If this is how your company does business; KEEP THE DOLLAR. You'll need it when your company goes belly up... What bank statement are you talking about???

Xxxxxxx: Did you bother to check the dates we're talking about here?

Xxxxxxx: This all took place yesterday...

Harold: Once we did the charge we must give it like this "5352373746393949 FL 1 USD"

Harold: Not like that..

Xxxxxxx: Are you telling me that you have no way of verifying charges from where you are?

Harold: Yes, but you don't have a proof of the statement if it's from us.

Xxxxxxx: I know you debited my card because I checked my balance and your charge came up

Harold: Please stop accusing our company.

Harold: We do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details.

Xxxxxxx: harold f*k you and your lying company; keep the f*king dollar and expect to see the text of this chat on usacomplaints.com for starters..

Company: Magic Jack
Country: USA
Site: magicjack.com

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