Westgate Resorts
Cancelled Within 10 Days but Refund Refused and Calls Not Returned

I purchased a 2 bedroom lock out to be used on odd years, to get me to put the full downpayment the sales mgr. Promised a "free" week that I could use this spring break. I had already had a trip planned to take my children back home to florida. My mother had passed away a couple of months ago and I wanted to take the kids home and be in our church for Easter, this is why I was not going to buy this year I had saved my money for vacation.

When the sales mgr Lisa Wilson said if I go ahead and give you a "free" week you can use for spring break, if you put full down payment down today I thought it would be fine, the resort had a water park, and riding stables most of the things that we would be doing in florida. Then when we went to close I found out that I had to pay $729 in maintenance fees prior to using my "free" week, I told them No, no, no, I don't want to do this!!!

Then the closer Cihan Kocer called Lisa Willson into his office, and stated that she would do whatever she had to do so that I did not change my mind. She then said that she would speak to her boss and promo owner nights to me so that my children still had a vacation. We can only vacation over spring break, because I have son that is in high school football and conditions all summer long. After returning home she was to call and let me know what she had worked out.

When 4 days had gone by and I had heard nothing I started calling to get my refund no one would call me back until after the 10 day period had passed. I want my money back now I have no vacation money and nowhere to take my children

Company: Westgate Resorts
Country: USA
State: Florida
City: Ocoee
Address: 2801 Old Winter Garden Rd
Phone: 8656041915

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