Better Business Bureau
BBB Closes Complaints as Invalid if you Complain About a Member Business

I recently filed a complaint against Logitech with the BBB. The problem was that a mouse I purchased broke. When I contacted Logitech they refused to repair it. They finally relented, but said they did not sell that same mouse anymore (even though every retailer online sold them at the time) and sent me a "similar" model. The replacement was a cheap piece of junk. After mediation through BBB, they then agreed to refund my money provided I returned the mouse, which I did. However, after 2 months still no refund and they have ignored all further communications.

I filed a second complaint with BBB and this is the response I received from Elsie Thomas "dispute resolution specialist":

"We regret to inform you that the BBB cannot process your complaint. The case has been reviewed by one of our Dispute Resolution Specialists and was found to be too difficult to read. We cannot forward your complaint to the business if we are unsure of your complaint"

Here is my exact complaint:

"On 11-20 I filed complaint # 57108658 with the BBB regarding this company's refusal to honor their warranty. After a lengthy mediation, the company agreed to refund payment for the product if I returned it. Over a month ago I returned the mouse via UPS tracking 1Z5YV1270351603528. Although the company received the product back at my expense, they have refused to refund my payment."

As anyone can plainly see I merely stated I sent back an item and never received my refund. BBB is a pathetic joke.

Company: Better Business Bureau
Country: USA
State: Virginia
City: Arlington
Address: 4200 Wilson Blvd, Suite 800 Arlington

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