Logitech
Does Not Honor Their Warranty

I purchased a Logitech bluetooth mouse in August.By November it had stopped working. I filed for warranty service through their website and received an automated response to the effect that they were working on it. For the next month I sent a dozen e-mails begging for warranty service and all I received were precanned responses from India.

I was able to get Logitech to send a replacement. However, when it arrived I found out it was not the same mouse, but a cheap piece of junk that did not have the same features. I contacted India again and after a dozen more e-mails they told me that they no longer sold the mouse. This was a lie because Amazon, Best Buy, Buy.com, and every retailer on the face of the Earth stocked it in 2 colors.

So I filed a BBB complaint. After another month of frustrating back and forth they agreed to refund my money provided I returned the mouse UPS. I ship the mouse UPS 1Z5YV1270351603528 and wait. No refund.

I have contacted the company, but all I get is canned responses from India that are absolutely meaningless. I even tried to complain to BBB again, but BBB said my complaint is "invalid"

Company: Logitech
Country: USA
State: California
City: Fremont
Address: 6505 Kaiser Dr
Phone: 5107958500

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