Pep Boys Auto
Fradulent misrepresentation in advertising

Ought 4 tiresfor my suv 03/01. Charged $31.96 additional for road hazard warranty. 04 1 tire went flat. They said to bring it in to be replaced. When i got there, they told me they don't have a similar tire & don't know when they will have one. So i agreed to have it patched. Later i called to get a free tire rotation (guaranteed in the contract to buy 4 tires). They give you a hard time & sometimes you lose the use of your vehicle for a whole day, even have to rent a vehicle for a day just to get tire rotation done! On 01/25 called again to have a tire rotation done. Spoke to "Russel" he agreed "to put it in the system" & arranged for me to bring vehicle on 02/29. I asked if it will be done promptly. He told me no more than 15 minutes wait. I told him i will call early in the morning to confirm that with him if it's ok. He said "certainly" called on 02/29 am. Girl answered & said Russel is not in & don't know if he's coming in. I explained to her it has been arranged already. She got upset & told me she doesn't know what i have going on but i can drop off the vehicle & call several times a day to find outif was done. She can't schedule it since i'm not buying anything. Besides she said "you're not buying anything & that's free anyway, so we'll do it whenever we have the time, just leave the car ". I thanked her & called russel the next day & told him what happened. He told me that he cannot shedule a tire rotation! So i asked him if he's confirming what the girl told me because if he is, it's like telling the customer you don't care. He hung up the phone!

Company: Pep Boys Auto
Country: USA
State: Virginia
City: Richmond
Address: Store #102, 4507 Nine Mile Road
Phone: 8042228105

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