Verizon Wireless
Text messaging and premium messaging charges despite blocking features

This is a warning for parents with teenage children using cell phones. Verizon has a system of charging first, then explaining what the charges are all about. I was charged about $250 in text messaging charges because my daughter was receiving dozens of messages a day. I was told that the charges applied even if my daughter did not open the messages because at that time we were out of the country. I found that absurd, but paid the bill minus a token discount. Of course I then got unlimited text messaging for everybody. So that's the end of the story, no! A few months later I "find" in my statement additional charges. I find out that they are for "special features" related to text messaging. I paid that bill and asked them to block all possible additional features. Still today I find another "data" charge in my daughter's line. The poor customer service rep explains to me that is for "premium messaging" and that is cost $10 for a message. When I told that I had blocked "everything" before, he says that the capacity to block this particular feature was only available this month! Go figure. All possible

Company: Verizon Wireless
Country: USA
Phone: 8772144572
Site: verizonwireless.com

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