SUBWAY Restaurants
Droppings in my food

My wife and I decided to eat at a Subway sandwich shop. We purchased our meals and sat down to eat and my wife mentioned what a rip off the bags of chips were. I told her the chips had settled. She then poured her bag out on a napkin. Thats when mouse feces and matted mouse hair fell out of the bag. I went up to the employee behind the counter and quietly told her. She came out and and took our food and went to call the manager. I then asked her to give us back our food and she said hold on. She put me on the phone with the manager and I told him I wanted our food back in case my wife got sick and he refused. I told him if I didn't get the food back I would make sure that everybody in the store knew about it. Then I told him that I would call the police and the health dept instead. The manager told me to go ahead. I called the health dept.in the mean time the two employees started cleaning as fast as they could. I then called the health dept again and let them know. The health worker got there shortly and found mouse feces all over the store. The health dept then closed the store down for 3 days. The story made the local paper. Several days later the manager called me and thats when I told him that I thought my wife deserved some compensation. About 10 minutes later his extermination company called me up and started yelling at me about how him and his wife are really devout christians and that we weren"t getting any money from them. He also told me that they closed the store down voluntarily. I told him that he was not being honest with me because i was there when they were told to close down or they would close them down. He then told me mouse feces was relatively clean and that my wife should get over it and that 50 years ago people ate mouse feces in their food and it was accepted. I asked him how many mice they caught and he admitted they caught over 30 the first night. I finally hung up on him. I then called up the Subway manager and asked him why he gave out our personal information and he denied it. I told him what the exterminator had said about the situation and that if they caught 30 mice in the store that he must have known about the problem or seen mice and he again denied it and said that he was only aware of 15 mice. The company has still not even called and apologized.

Company: SUBWAY Restaurants
Country: USA

  <     >