Texaco Xpress Lube
Rude/Poor customer service

On Sat 12/22/07 I visited the X press lube in Dunwoody, GA like I have done numerous times before to have my oil changed. I bring my own oil (royal purple) because no one sells it and normally just pay for the service and the disposal of the old oil. This particular day I was greeted by a very unprofessional and rude person who identified himself as the manager "Rossen". He proceeded to tell me that he would still charge me the same price for a regular oil change despite me having my own oil. I have never been told this before and think the idea is senseless for me to pay the same as someone getting oil and the service. He responded "No disrespect but would you go to a fast food restaurant and bring your own food?" I asked for his district managers name and the store number and he proceeded to say any information you need is on the website and walked away. I called the Howell Mill location and left my information for the District manager who called me within 5 minutes. I was eventually taken care of at the Howell Mill location and now that will be where I take my vehicles. Until they get someone managing that location who knows how to take care of customers I wont be back at the one in Dunwoody.

Company: Texaco Xpress Lube
Country: USA
State: Georgia
City: Dunwoody
Address: 5528 Chamblee Dunwoody Rd
Phone: 7703969050

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