Superior Nissan Of Fremont
Stole $10,000 from me

I recently bought a brand new Nissan 350Z. I talked to the salesperson "Abdul Muttalib" and we worked out the deal from the new car. Everything seemed great until I signed the contract.
I was trading in a 2005 Volkswagen Beetle Turbo GLS with only 13,000 miles on it. I owed $19,500 on the car and asked the salesperson "Abdul Muttalib" how much he was going to give me for trade in. He said he was going to pay it off for me. We asked the salesperson, "You're giving us $19,500 for the trade in and we're starting at $0, correct?", and he said "Yes". This was my and my wife's first time trading in a vehicle and we assumed by the salesperson telling us that he was going to pay off the trade in that he was going to pay the $19,500 and we were going to start at $0 for negotiating the new car.
We negotiated the price of the new car which came out to be $2000 over invoice which seemed reasonable since we thought they were giving us full value for the trade in.
We had been at the dearlership for 6 hours and we had to get back to work because we work nights. We were in a slight rush to get back to work since we were already late. At the signing of the contract, we assumed everything we talked about in negotiations was carried over onto the paperwork. We signed the contract for the new car and were happy with our new purchase, but only for a short time.
The dealership was in such a hurry to get their money that they sent a worker to follow me home 30 miles to Berkeley to get the check for the down payment of $15,000.
When I went to pick up my new car, and the first problem was the color we agreed upon was wrong. I asked for a black car, they sold me a grey car. "OK, " I said. I can deal with grey. After I got home, the next thing I noticed was the floor mats were missing. I called Superior Nissan of Fremont and asked them if they could have someone drop them off to me since I was busy at work. They said they were too busy and told me that I had to come to the dealership and pick them up myself. But it seems they weren't too busy to come and pick up the check for the down payment the previous day.
The next day me and my wife had a chance to sit down and go over our contract, and there was "extr" charges that we never agreed upon. There was "extr" Maintenance Fees for $1895 and "Optional Service Contract" for $2462. We went down Superior Nissan in Fremont to talk about these fees since we never agreed upon anything extra. The finance manager said we had the option to take these "extra" costs off if we didn't want the services, but they should have never been added on the first place without our knowledge or consent. I am cancelling these extra options as I did not agree to them nor want them. I thought, OK this is probably the worst of the bad service I've gotten from Superior Nissan in Fremont, but I was wrong.
I just received my payment stub for the car loan in the mail. It says that I owe $40,000. I thought to myself, "I still owe $40,000 for a $32,000 car, but I gave them $15,000 as a down payment. How can this be correct?" I went over the loan contract again, and found that for the trade in, instead giving the agreed value for the car of $19,500, they only gave me $5000, and put in negative equity at -$14,500. This basically means Superior Nissan stole $14,500 from us. Again, the vehicle I traded in was a 2005 Volkswagen Beetle Turbo GLS with only 13,000 miles in Excellent Condition. Kelly Blue Book estimates the value of the car at $14,300 for trade in and $16,600 sold to a private seller. If I knew the salesperson "Abdul Muttalib" was lying to me about the trade in value of the car I would have never agreed to such a deal and would have sold the car myself to private seller. It is only now that I understand that "Pay Off" and "Trade In Value" are two different terms, but when we first talked to the salesperson, he led us to believe they meant the same thing. Again, we asked the salesperson if we are starting at $0 for negotiating the new car and he said yes. We didn't think we were starting at at -$14,500.
Even after all the lying and cheating, if Superior Nissan of Fremont had given us fair market value of the car of $14,300 on the contract, it still wouldn't have been as bad as giving us only $5000 and putting us at -$14,500 for the new car. This is downright theft!
When I went back to Superior Nissan of Fremont to try to solve this problem, the Finance Manager "Paul" talked to the General Manager "Yosef", and all they told me was this is what I agreed to and that I signed the contract. I asked for the "worksheet" which was used to negotiate the deal which shows the salesperson agreeing to pay off the trade in and giving us $19,500 and starting at $0, but somehow the "worksheet" magically disappeared from my file.
I recently checked Autotrader.com and the vehicle I traded in is listed there for $17,995 from Superior Nissan of Fremont. This is the exact car they gave me a trade in value of $5,000 for 2 weeks earlier. The Finance Manager "Paul" told me they sold it to a customer for $10,000. If I could buy a 2005 Volkswagen Beetle Turbo GLS with only 13,000 miles for only $10,000, then sell it to me. You can check Autotrader.com, Kelly Blue Book, Craigslist, and ANY car website and this vehicle is worth more than $10,000. I'm pretty sure, the General Manager "Yosef" sold it to one of his friends. Yosef didn't even have the nerve to come out and talk to me in person and had Paul pretty much tell me "Superior Nissan ripped you off, but you signed the contract so you can't touch us, HaHaHa".

Tim
El Cerrito, California
U.S.A.

Company: Superior Nissan Of Fremont
Country: USA
State: California
City: Fremont
Address: 43690 Auto Mall Circle, Fremont, CA 94538
Phone: 5106515800

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