www.ftd.com
FTD.com just ruined my

FTD.com just ruined my Valentine. I do not see my boyfriend often and he decided to send me balloons and flowers. He ordered 7 balloons which I got on valentines day. But i did not receive the Tulips he ordered until the next day... Feb 15. I received them alright, but. They were wilted and 6 short!!! We tried to call to complain almost everyday but the phone will just ring forever, so there was no way to leave a message. Then we tried to leave a message online but stupid complaints window will not accept my complaint because the order number i put did not exist in their system, how can we not exist after a day??? Im really upset and we will never use FTD ever again. I'm very tempted to report them to Better Buisness Bearau!!! If i cant get my boyfriend's money back... They should atleast send me a new arrangement!!! But how will they know i'm complaining if i cant even reach them. Their customer service is really really really poorly managed. I took a picture of hte tulips in my phone but i can't seem to upload it... Maybe theres something wrong with the phone too. But its been a month since V day... And Im still burdened by FTD.

Company: www.ftd.com
Country: USA

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