HSBC Retail Services
Late Fees for Receiving Statement full of Late Fees, Late?

How do companies get away with charging late fees ON TOP OF late fees because their statements are mailled late?

HSBC Retail Services has this method completely under control - just add late fees to accounts paid in full, THEN mail the statement with the late fee to the customer 3 days prior to payment being due. With doing business this way, the company assures itself payment of late fees every month from unsuspecting customers!!!

My story: My payment was mailed May 22 - 6 days prior to the due date of May 28; however, I feel that because of the Memorial Day holiday on May 28, my payment may have had delayed entry by HSBC Retail Services.

Also, I just received my June 5 statement today June 25 and payment is due June 28. I was told by the "floor supervisor", Jennifer (JYG Illinois) and her "manager", Joy (EW3 Illinois) that if I was unable to make payment via internet, checking account via phone or by western union, I would be charged an additional $29 late fee on top of the current $29 late fee.

While it appears that it is "my" problem payment wasn't received by the due date, it is also once again my problem that I received their statement 3 days prior to the due date. This screams to me, "Send us your money, but don't bother us when something goes wrong on our side."

I closed the account but I'm still stuck with NOW $58 in late fees!!! And who knows if additional fees will be added NEXT month! I regret ever opening this account! I have filed a complaint with the Better Business Burea of Delaware and I am sending a letter to the company, hopefully the President of the company - if they will give that information up!!

Company: HSBC Retail Services
Country: USA
State: Illinois
City: Carol Stream
Address: Dept 7600
Phone: 8003578122

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