Newsub Magazine Subscriptions
Sneaky billing tactics, difficult cancellation process, rudeness, ripoff

After making an online purchase at Zzounds for some Christmas gifts in December I was offered a "free gift" of two 1 year magazine subsciptions of my choice. I would just have to pay $4 in processing fees. I chose Time Magazine (weekly) and Budget Living (bi-monthly) Before the subscriptions ended I would be contacted about renewing.

Well in October I noticed a charge on my online bank statement for $54.00 for TIME. I called TIME up and they told me they could not help me because NEWSUB subscribed the magazine on my behalf... Two months early!

Here's where it starts getting stupid. I call NEWSUB and I get this really HORRIBLE voice activated "ASSistant" that wants me to SPEAK and SPELL over and over again, because it doesn't understand my Polish last name or my American Indian named street. Finally I just stopped talking altogether and it connected me to a HUMAN.

When I complained to the human that I did not appreciate being charged two months ahead of time (by the way my account was low and I got charged 25.00 for an overdraft) he tried to make me keep the magazine for the year that they had charged me. I kept repeating to him that I just wanted my money back and did not want the magazine renewed. He kept rewording himself and in the end kept trying to get me to keep the charge and the magazine. I finally started screaming at him and did as I told him to do.

After I made it clear to him that I was not renewing the magazine, NEWSUB contacted TIME and stopped them from delivering my remaining issues that were supposed to continue to DEC.

One week after that I noticed a charged for BUDGET LIVING magazine and basically went through the ENTIRE routine again!!!

Company: Newsub Magazine Subscriptions
Country: USA
State: Connecticut
City: Stamford
Address: Four High Ridge Park

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