Ourisman Chantilly Kia
Horrible Customer Service

I visited Ourisman Chantilly Kia to trade in my cherished 2007 Corvette Z06 for a Sorrento. I was told to leave my Vette on site for appraisal and take their Sorrento home to show my wife. Fast forward 6 hours and we unfortunately could not come to terms on price for trade-in. I then walked out to my Vette and discovered that it would not start. Even worse, after the car was jump started, a "Service Engine" light registered on the dash indicating a low voltage problem. Evidently when the vehicle was brought to the service dept for inspection/appraisal, someone left a door ajar, the hatch open, or similar.

The Kia Service Manager told me that I would have to go to a Chevy dealership to reset the code to remove the "Service Engine" light. Disappointed in the level of service provided thus far, I had no choice but to take the car to the Chevy dealership to both reset the code and recharge the battery, resulting in two hours of my time and a cost of $63.

I returned to the dealership 2 days later and requested reimbursement of the $63. This is where Mr. Billy Brown, General Manager, informed me that he would not reimburse me, and actually walked away in mid-conversation.

Company: Ourisman Chantilly Kia
Country: USA
State: All Country
City: Ourisman Chantilly Kia

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