Aarons Sales and Lease
Harassing Calls and Racial Insults Over a Late Payment

This is about the East Alton, IL store. I was a little late on my last payment. I was told 12 payments, but I had to make 13 payments. Why? I cannot get an answer. My extra payment was maybe 2 weeks late.

Not only was I called a racially insulting name on my voicemail, I was told I was a "3 inch tall boy and not a man." She called an employer I have not worked at since March and said that "she will just keep calling if he didn't give her my new number."

They sent a Penske truck to my mother's house, and a guy stood in the front yard demanding the items back. He basically called my 63-year-old mother a liar and would not stop asking her when I would be there and for her to get "their stuff."

After many threatening voicemails, I called to see what my last payment would be, and Heather would not tell me. I was called more names, and she hung up on me. When I called back, another lady answered and started going off, calling me names. Again I asked 12 times what my last payment was. When I said, "Fine, I will just call corporate and get an answer," she finally told me.

So I hung up and called a different store, and the lady was more than professional. She stated that she had heard complaints about that store too. She called to get details on my last payment, and it was 9 dollars more than what I had just been told. So I paid it over the phone.

I have never dealt with such unprofessional, ignorant people in my life. They are embarrassing to even be associated with. Believe me, I was called a lot more than I mentioned here. But the best one was "you better get down here," with a racial insult in it.

Company: Aarons Sales and Lease
Country: USA
Site: aarons.com

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