Magic Jack
The lack of transparency in their billing is frightening for such a big company! - MagicJack phone service

I bought into the Magic Jack idea in Aug. 2012 and at the time I also signed up for 5 years of platinum service. I used two different credit cards for payments. My US account was charged twice for amounts that don't correspond to what the MagicJack people have on record (I spent about 2 and a half hours with different employees to finally get that info.!) The reason I have rechecked everything is because they cut my service in Aug. 2013 and convinced me that I had only paid for 1 year, so I requested 5 years again. Now I was informed in my last chat session that I am being billed another $32.29 (Aug 25) after I cancelled my automatic renewal option. No one during that chat session said there would be a fee for this! And if I had paid for automatic renewal beforehand, why is it that my service was cut? I am now going to pursue other options to get clarification on why I have been billed as I have. This company must have many complaints regarding billing issues.

Company: Magic Jack
Country: USA

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