Rent to Own
Consumer Report

I signed up for their trial period and then canceled on line before the trial period ended. I recorded the sign-up date as 2/19 and then canceled on 2/25 @ 3:36 PM. This was well before the end of the trial period.
I then received charges of $49.60 on 2/27,3/28, and 4/29. I called on 5/5 to again cancel this account and was given a confirmation number and told there would be no more charges. When I asked about the cancellation on line the response was that they have no record of that.

Then, I was again charged $49.60 on 5/30 and 6/30.

I again called today and stated all the factual information and was told that in reviewing my file there is an indication that I called to cancel on 5/5 but somehow it didn't go through. I was then told that they would need to speak to a supervisor and see if they could refund the charges since 5/5. When I said I wanted a full refund for all the months not including the initial $0.99 I was told they could email me the paperwork to file with their legal department.

After talking to the supervisor I was told they were authorized to refund the last two charges and that should take two to three business days. As for the other charges I needed to fill out the paperwork and submit it.

I really doubt the honesty of a business that requires multiple requests to cease trying to provide you with a service you don't want and have tried to cancel. The site did nothing to help me in the first place and the information on the site was old and outdated.

Company: Rent to Own
Country: USA
State: California
City: San Francisco
ZIP: 94107
Address: 500 3rd St, Suite 555
Phone: 8885563889
Site: renttoown.org

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