Groupon
Unresponsive service

I purchased two groupon s (one for myself and one for a friend) to get a "supreme oil change, 27-point inspection and tire rotation" for $35.00 each. Although I was able to use mine, Ace Automotive did not have on-hand the oil filter needed for my car, even though they had asked about it in the set-up phone call expressly for that purpose. So, I wound up waiting in their lobby for about 2 hours while they waited for delivery of the filter.

Further, when my friend called to make an appointment for the oil change on his car, he was told they were swamped and would get back to him. They did not. The offer has expired. I called Ace Automotive to give them another opportunity to resolve this directly and was told they would call me back. They have not. Needless to say, I'm not happy with their service.

I don't want to throw away $35, and I don't want to burn up any more of my time with this unresponsive agency. I would like my money back and something to compensate for the added hassle.

Company: Groupon
Country: USA

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