Hewlett Packard
Laptop screen failed after a month and repair quoted at $233

I was using my HP Pavilion laptop that I purchased on May 15. I was sitting at a table and finished what I was doing. I signed out and walked away. About two hours later I went back to sign in again and when I did the screen started bleeding from the upper left corner down. It then changed to many colors and I couldn't read anything. I contacted WalMart where it was purchased and they said their policy was 15 days. Well I contacted them on May 31, which was the 16th day. They said it was now under the manufacturer warranty. I contacted HP and sent it to them for repair. On June 19, they contacted me and told me they would not cover their faulty piece of junk. I would have to pay for repairs at $233.00! I can not believe they are not standing behind their product at all. Angela, from HP's management dept. said they never cover that, even after just 15 days. At this point I would love to tell them to keep their junk, but since I paid almost $500.00 I guess I am at their mercy. This is the last piece of HP product I will ever buy! Ever!!! Could you please help me in any way possible? Thank you!

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
ZIP: 94304-1112
Address: 3000 Hanover St., MS 1050
Phone: 8005247638, 6508572709
Site: hp.com

  <     >