Hello Totem
Consumer Report

I received an on-line quote from HelloTotem of $235 for an iPhone 4s on 1/25. I accepted the quote and Totem sent a shipping box. My order was P951068. They received my iPhone on 3/6. They examined my iPhone and requoted to a higher grade of $270. I was informed of this by email and was told payment would be sent by check in 24 hours. Payment has never been received. On 4/3 I did a live chat with Totem but the issue was not resolved. On the same day I opened complaint ticket 6247. The 4/3 reply to this ticket said that it had been assigned to Rob Longo (listed elsewhere on the Internet as Totem CFO) and that he would reply very soon. I have added notes to my ticket requesting status and resolution but have received no replies. I have asked for payment or my phone back with no response. I had previously sold an iPhone to Totem and, other than being a little slow, it was a satisfactory transaction. This time it is anything but satisfactory.
Alan Mefford

Company: Hello Totem
Country: USA
State: California
City: San Deigo
ZIP: 92121
Address: 6370 Lusk Blvd, #F102
Site: hellototem.com

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