AT&T
Sprint Account Closed in Error and $236 Fee Not Reimbursed

In or around July AT &T incorrectly closed my Sprint account. After I contacted them via phone they admitted to the error and restored my service with Sprint. However, Sprint charged me $236.30 to reopen my account in accordance with my agreement with them. I explained to them that ATT had committed the error and never should have move my phone number without my permission. Even though they understood I was still charged by them a $236.30 restoration fee. I tried to work with ATT to get reimbursed, but they have been uncooperative not even returning my calls. I have had claim numbers SWBT06201210-06-0061 and TX1214655 created by ATT but to date nothing has been done. On 12-18-12,1-31-13, and 2-5-13 voice mails were left for Andrea at Sedgewick Claims and my calls were never returned. On 2-21-13 a voice mail was left for her supervisor, Travis Alexander, and my call was never returned. On 3-21-13 and 4-9-13, voice mails were left for Diana Roy whom I was told worked in the office of the president though she works in St. Louis and not Dallas. She never returned my calls as of the date of this complaint.

Company: AT&T
Country: USA
State: Texas
City: Dallas
ZIP: 75202
Address: 208 South Akard Street
Phone: 2108214105, 8883876270, 8665930724
Site: att.com

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