Sprint
Sprint Will not honor Samsung Moment

I purchased a Samsung Moment from Sprint on November 11. Over the course of a few weeks the defects of the phone became unbearable. The following are the defects:

AGPS is non functional (wireless location based service).

Wireless WPA Enterprise mode is non functional (other phones do work such as the HTC Hero).

Audio distortion and loud pops. The loud pop occurs when the speaker is turned on for dialing. The audio distortion happens for 1 second or more during initial playback of audio.

The battery indicator does not accurately indicate charge.

The MIC on the phone is turned off when headphones are plugged in.

I talked to Sprint and the advanced technical support supervisor stated that as long as I can make calls, get voice mail and the sprint applications work, anything else is an OEM problem, meaning Samsung. Samsung says call Sprint. The phone is branded as a Sprint. I'm left with a very expensive phone that does not work as promised.

Company: Sprint
Country: USA
State: Kansas
City: Overland Park
Address: 6391 Sprint Parkway
Site: sprint.com

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