Macy's
Damaged Returned Mattress Sold as New, Possible Recycled Inventory

Macys sold me a mattress that was damage and had been returned. They tried to lie and would have got away with their fraudulent scam. The sent a response to BBB stating they discovered the mattress was damage prior delivery. However, if that was the case, Macy never contacted me. Instead I had to contact them. On the shipping receipt the cond code 2 was scratched out and 3 was written in ink.

I was told the mattress was made to order, Macy lied again. The mattress had a date 20 Feb. The box spring were damage as well. Then I order another mattress that was delivered 20 Apr. The mattress had a date 1/6 with someone else name on the mattress.

This company is recycling their damage / return mattresses back into their inventory and reselling to customer I have pictures of the shipping receipts. This company need to pay for me a free mattress set because now mattresses are selling for full price. I received a full refund, but they need to pay for the heartache/pain and suffering.

Company: Macy's
Country: USA
State: Maryland
City: Annapolis
ZIP: 21401
Address: 1295 Annapolis Mall
Phone: 4102660800
Site: macysinc.com

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