Macy's, Inc
Expensive Mattress Sinking After One Month Despite Firm Request

Excellent service from Tom. A
we purchased a mattress from Macys on 3/22. Order #58216656
I (renee') have a fused spine. (not flexible) I explained this to the salesperson and he told us to buy a mattress that was firm with a soft top not a pillowtop. After a month the mattress started to sink. I go to bed and I fall down into a hole when Tom was here it measured one inch, it keeps sinking. My body is so sore that I have been going to a physical therapist for the past two weeks. If the salesperson does not understand mattresses then they should be in another department. This is the second experience we have had.

I weigh 112 pounds and this should not happen, we cannot afford to buy another mattress this one cost us $2200 which for us is a lot of money. How much longer do I have to suffer with a sinking mattress?
Thank you

Company: Macy's, Inc
Country: USA

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