Wind Mobile
Consumer Report

I work at Township Road 560 A, Fort Saskatchetwan, Alberta, T8L 4L7 and my cell phone can only work on roaming network (Wind Away Zone) with roaming charges. I complained WIND MOBILE of not receiving their regular cell phone network signals (Wind Home Service) on January 20 (Ticket No. C7465515). I was told that technical support will solve this issue or my monthly charges would be waived or re-imbursed. Neither the wind home signals restored nor my monthly charges waived. I frequently call Wind Mobile Customer Service to resolve this issue. On May 19 I was given a new Ticket No. C9162372 but no action was taken. I keep on calling Wind Mobile but issue has not been resolved for 14-months. Meanwhile I am regularly paying my monthly dues to Wind Mobile. Is it fair for a consumer to pay the bills while company is not providing the service it supposed to do?

Company: Wind Mobile
Country: USA
State: ON
City: Toronto
Address: 207 Queens Quay West, Suite 710, PO Box 114
Phone: 8779463184, 4166409792, 8774595377
Site: windmobile.ca

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