Kangaroo DVD
Consumer Report

This is an email I have received once I ordered.

Thank you for your Order

Important Details

Please allow 2-3 Weeks for your order to be Delivered

All orders placed AFTER December 5th may not arrive for Christmas

Your Order will appear on your Credit Card Statement as "XEO VENT"

All website prices and actual charges will appear on your credit card statement in your LOCAL CURRENCY. However we are a USA based company and we bill our transactions in USD (US Dollars)

Your Satisfaction is 100% Guaranteed. If you have ANY issues or problems with your DVD Collection, please Contact Us. Our support department is available 24 Hours a day, 7 Days a Week and our #1 priority is your satisfaction

Order: #6337

Product
Quantity
Price

Crossing Jordan (#crossing-jordan-dvd-collection)
1
$110.00

Cart Subtotal:
$110.00

Shipping:
FREE AUSTRALIA DELIVERY (2-3 Weeks Delivery)

Order Total:
$110.00

I then had not received anything and replied to support@dvdkangaroo.com and they replied with the following email-

I'm sorry for the delay.

I will contact the post office and put a trace on the package.

They will contact both of us with the results in 3-5 working days.

We will get this sorted out for you.

Gordon Kennedy
Customer Support Manager
support@dvdkangaroo.com

I have still not heard back so tried to email again and it fails to send the email.

Is there anyway we can get our money back?
Please help Thanks

Company: Kangaroo DVD
Country: USA
Site: kangaroodvd.com

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