AllState Insurance
Agent Said Back Surgery Was Not an Issue, Disability Denied

In June I purchased a policy from Jack Rockwell, (315) 794-4975, an agent with the local Allstate agency. He came to my place of employment, and the application was completed there. One of the questions asked was whether or not I had prior conditions. I told him I had back surgery in 1997 and asked if this would be a problem, and his response was "that is not an issue." He said he meant conditions like cancer. He continued with the application and asked many questions, and then asked me to sign electronically. I looked to Mr. Rockwell for professional guidance, and to my detriment he totally misguided me.

Unfortunately, the following year I had to go out on disability, and when I contacted Allstate about benefits I was denied, because apparently my back was not covered under the policy. Again, I had specifically asked Mr. Rockwell about this and was assured "it was not an issue." I have since had contact with Allstate underwriting about the denial, and they stand by their decision even though I was misled and basically lied to.

Eunice Holmes, Vice President of Underwriting & New Business, is handling this, and it has become extremely difficult to work with her on a professional level. She was even avoiding my phone calls. I understand Allstate has policy procedures, however I was blatantly lied to and treated in an extremely unprofessional manner by Ms. Holmes and Mr. Rockwell. If Mr. Rockwell were a dedicated agent, he would not have lied to me, and I would not have purchased the policy, or maybe I would have asked for an alternate policy. Ms. Holmes actually accused me of lying on the policy, which I take great offense to.

I would like to file a formal complaint against both of these individuals and Allstate for lack of professionalism and dishonesty.

Company: AllState Insurance
Country: USA
State: Illinois
City: Northbrook
ZIP: 60062
Address: 2775 Sanders Road
Phone: 8474025000
Site: allstate.com

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