Bank of America
Lost Customer Over $12 Returned Item Fee on Reissued Refund Check

I cashed a refund check mailed to me by a multimillion dollar communications company. The check was returned as canceled. (a mistake by the communications company, who immediately sent me a new check) Bank of America then charged me a $12 returned item fee. I called customer service to ask them why they charged me after a very reputable company's check was returned and asked them to kindly remove it from my account. The customer service rep was absolutely no help, so I asked for the highest supervisor available. The supervisor (who by the way was very rude) then proceeded to tell me that Bank of America is a for profit company, and since the issuer of the check was not an account holder they needed to charge me the fee. Since when is charging erroneous fees how a banking institution makes its money? What happened to attracting customers by providing useful products and great customer service? Then, key word... Responsibly, loaning the allowed percent of funds deposited to people that can truly pay them back with interest? I closed all my accounts with this bank the next day and went straight to my local credit union. Bank of America has lost business from my family and I for life.

Company: Bank of America
Country: USA

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