Jade Phelan
Consumer Report

I sold a video game system console to this buyer. After a month or so, the buyer filed a PayPal chargeback dispute case. I lost both the item I sold and money I earned from the buyer. I lost the PayPal chargeback dispute case due to the decision that the buyer's credit card company has made. After providing as much as evidence as I possibly can to prove that I have the right to collect the funds from the buyer, I still lost. I won the case; but I lost the chargeback amount that the buyer's credit card company has caused upon me with an additional $20.00 chargeback settlement fee. I was supposed to earn $542.47 from this buyer; but I still lost after I provided the receipts I paid at the post office for the shipment, the tracking number, the buyer's feedback is 0% at http://us. Ebid.net/, the buyer's shipping address and some other personal information. For all I know, I think I lost the chargeback amount because I didn't provide pictures of the video game system console I sold. I did provide them in the website listing; but I didn't e-mail the pictures to PayPal. I don't think that I need them since I don't know what the buyer was claiming for filing a chargeback dispute. The buyer probably provided pictures of the item to be broken or something; and e-mailed those to their credit card company. Or maybe PayPal didn't do a good job in defending me as the seller. Or maybe the credit card company only chose the buyer in their favor because the buyer is a customer of theirs; and I'm not. I'm not sure. All I know is that I lost this battle to a chargeback that I have no control over. Just to provide proof that wasn't enough for the credit card company at all. If I'm still going to lose, I don't even know what's the point in providing the proof if PayPal isn't going to stand up for the seller because of their rules, agreements and policies. I think that credit card companies are scam artists. They only favor their customers; and they're in it for the money. That's all they want. I hope that this will help not only me; but other seller's that deal with this type of situation. I hope that it gets better for sellers who deal with chargebacks; collect their funds of what's rightfully theirs and increase their chances in being favored over the buyer towards credit card companies. This is what I wanted to say. Thank you.

Company: Jade Phelan
Country: USA

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