Premier Membership Clubs
Consumer Report

I asked the teller to make a copy of the check; while it was still attached to the letter it was received. The teller was very polite and completed the request. I wanted to deposit the check while receiving money back. He asked the teller next to him if that was OK; she stated that the manager would need to OK that. He repeated his co-worker’s response and stated that he would ask the manager to approve. This branch office has all glass windows, very small area. I could see the teller interrupt the manager and another staff person to ask if she would approve this money back. The teller returned and stated that the manager refused to approve. I asked how much can I keep from the deposit. He did not know, refused to interrupt and ask the manager again “you’ll have to ask her yourself.” “Please wait over there in front of her office”.

I went to wait for her and another associate came and asked me to come into his office instead. I repeated my request and he explained that the only person that could approve this was the manager. They had separate offices, but shared clear glass wall and an opening between them. I asked him to please ask her. He hesitated, got up walked around the clear glass, knocked on the wall and asked her to approve the deposit. She said “no”. He returned to sit in front of me and repeat that she was the only person that could approve this and she said no. I asked if I could talk with her in person, while continuing to sit behind her desk, she then stated to me through the glass wall that “this is bank policy”, I asked please call someone at the bank to get approval. She did make a phone call, leaved a voice message, so that I could hear her that she wanted this person to call back and explain that it was bank policy. Without any effort to help me she then informed me that I would have to wait in the hall. I said that this was very important to me; I would wait for the person to call back, I requested that she call someone else at the bank. “A bank the size of PNC, must have someone else who could approve this, or could I call a bank manager at another branch I knew that could ID me for her. She said you will have to get out of his office so he can work. I said ” there is only one person waiting, you can wait on that person, or I am willing to wait in your office. All I want to know is how much could I keep from the check? ” I then texted my husband in the car that I would be a while, so my husband sent in my daughter to check on me.

The manager proceeded to call the police. Both my daughter and I were discriminated against. Even the police were shaking their heads and rolling their eyes as the manager spoke.

Background: I was the person in which PNC bank local reps needed to approach to get permission to market in my business. PNC had marketed several times, to over 125 staff. That was the reason I had asked to call another branch manager to confirm my ID.

Also; I went next door to Northwest Bank and my request was handled with a smile from the bank manager who leaved his office, personally greeted myself and my daughter.

Company: Premier Membership Clubs
Country: USA
State: Oregon
City: Portland
ZIP: 97208-4120
Address: P.O. Box 4120
Phone: 8183805710
Site: pmcclub.com

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