Credit Acceptance Corporation
Told one payment is still owed after all 33 were made

I called about not receiving the title to my van, and they claimed that I owe them another payment. Originally, the account was set up with 33 payments, and the car lot added an extra $1500 onto my account. One month later I went to get them to correct the contract, and they not only closed up shop and kept the contract, they never corrected that fact. I gave them the extra $1500 for an extended warranty. The salesman disappeared, and the new company that owns them claimed they did not get their computers with all the information in it. Okay, I then contacted Credit Acceptance, and they claimed that they didn't get changes either.

This December 12, according to my booklet, was my last payment, and it was sent on 12/1. But when I called, they claimed I still owe a payment. I spoke with Angela, a manager, and she said they will send me a statement. I reviewed it: on it, the month automatic payments stopped was Dec; the very next month they got two payments, and every month until Jan we sent cashier's checks, so that month automatic payment stopped, I sent two payments. Their report clearly shows the two payments posted. However, I got another call today, one week after I mailed back to them the money order copies that show on their own report. This woman now claims they got an NSF check in Dec. That's impossible, because they would have let me know by then. But I contacted them in Nov to let them know I was going to mail in payments instead of automatic payments, and they said that was fine as long as they arrived by the 12th. We agreed then, and my account was up to date. When I relocated in Dec I sent a payment late, but I have not missed one payment. They got all 33 payments. The scam is that they added on at least $30-80 every month, on the date they got the payment, as late interest, when payments were not late. I don't owe them anything.

Company: Credit Acceptance Corporation
Country: USA
State: Michigan
City: Southfield
ZIP: 48034
Address: 25505 West Twelve Mile Road
Phone: 2483532700, 8008730512, 8006341506
Site: creditacceptance.com

  <     >