Banfeild Pet Hospital
Charged for Pet care plan I did not authorize

I have been billed for a year for a recurring pet care plan at the tune of 31.95. I just noticed it.?
I only took my kitten once last year 1/2. I save all my pets paperwork when they visit the vet. I dug through the paper work and sure enough, was an unsigned pet wellness plan that automatically renews each year. I want a refund for the entire amount they have been taking out of account. Clearly, they added this on and put it in the paper work. What are my chances legally? They typed up a contract and typed my name. But of course, it is not signed and dated because I did not ask for it. They even have the wrong name for my kitten. Her name is Trixie and they put Trick. I have prepaid legal and will have them write them on my behalf. But first I want to call in the morning and ask for a full refund. What makes it worse is that I took another pet to this same Banfield in the summer. They refused to see my sick pet because they were closing in five minutes. I raised hell and Banfield contacted me and said they were sending a new manager to clean up that cesspool branch. I will not put the name of that branch on here in case they have cleaned out the incompetents that were there last year. I just want my over 400.00 dollars that was lifted from my account. I would have noticed it sooner except it is a card that i rarely use and my student loan refund is put on it each semester.

Company: Banfeild Pet Hospital
Country: USA

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