Banfield Pet Hospital
Rip Off!

This hospital is a total rip off! My puppy died last month and I called to cancel the wellness plan. To my surprise they said they would change it to a "non-recurring" status but I would still have to pay for the plan until October. I told them I didnt sign a contract but they said that signing up for the wellness plan was a year contract and that I had to pay for th remainder of the year. I was furious! My little puppy only had her annual 2 shots and 1 test. They said that "$400 dollars worth of services were performed" so I had to pay it back. That is BS, my puppy was healthy and was there to get a check up only and they are telling me that 2 shots were $400.00! I paid around $115 dollars when I walked out of there which includes her heart work and flead medicine which their sorry plan didnt cover. So now they are charging me $32.95 until October. I called their customer service and told them my puppy died and they didnt care, they said I still had to pay. I then told him I got a new puppy and asked since there was a credit of services that my previous puppy didnt use if it could be transferred over and they said no I would have to get a whole new plan for the dog. I asked to speak to a supervisor and he said she was on a phone call then said she was available and he would transfer me over. The call was transferred but it went to voicemail. I left a detailed message with all my information and have yet to receive a call back from this sorry company. I have called my bank to dispute the charge. There was nothing said about a "contract", I was signing for authorization of payment for services that day but they said the form was a contract. This company is a total scam and care nothing about your pet, they only want to get as much money as they can.

Company: Banfield Pet Hospital
Country: USA
State: Texas
City: Houston
Address: 1907 Taylor St
Phone: 7138642119
Site: banfield.com

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