Time Warner Cable
TWC Punishes Customer Loyalty

My contract was renewed — without notification at 139.95 for a basic bundle that now costs $99. They won't change it without charging a contract termination fee of $100. Apparently you are punished for being a long time customer.

Spent more than an hour on the phone getting passed around. Ironically, the connection was so bad most of the time I couldn't hear what they were saying. I asked them to call me back and was told they can't make outgoing calls. I also got disconnected twice. The chat also stinks. I was disconnected once. Then told they couldn't help me. The second time, the chat person asked for my number so he could call me if we got disconnected. So, apparently the chat people can call you but the people on the phone cannot. I can recoup that cost of disconnecting in 2 months at at&t and have faster internet and more tv channels. Guess where I'm going?

Company: Time Warner Cable
Country: USA

  <     >