Otel.com
Otel.com bad customer service

Otel.com 's price is cheap compared to other sites like Expedia but then cheap means they have no customer service. I tried cancelling my reservation 4 days prior to check-in date as stated on my voucher — HOW CAN I CANCEL IF YOU KEEP ON HUNGING UP THE PHONE??? Now, I've been charged 100% of the total stay amount because you fail to answer my query on time!!! You're blaming me of not sending an email on time??? Where in fact it is an emergency that I need to cancel my travel plans!!! You are an online reservation system without any call center service??? Serving the WHOLEEEEE WORLD!!! Who ever is handling otel.com's facebook account should be FIRED because of your robotic scripted heartless template of answers!!! I can anytime search on google on how to answer such questions.

Company: Otel.com
Country: USA

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