Wesley Berry Flowers
Late delivery!

I placed an order on Thursday Dec 27. It was a plant for a funeral on Friday Dec 28,2912. I requested that they deliver by 9:00 AM. I arrived at the funeral at 9:15 AM and the plant had not yet arrived. At 10:00 AM the plant still had not arrived. I called at that time to ck on the order. After nearly 20 minutes of holding and going back and forth, they said it would be delivered in 10 minutes. The plant did not arrive until after 10:30 DURING THE FUNERAL MASS! They were not there at the requested time so they could be placed in the church around the casket with the rest of the flowers. They were placed outside with the rest that were moved out so that the mass could take place. When I called on Saturday Dec 29 to complain and ask that all charges be removed from my credit card they refused. All I was offered was a refund of the $19.99 service charge and an $80 store credit. This is unacceptable. I explained they were not there at time requested, and if they couldn't do that I should have been told that at the time I placed the order and I would have gone somewhere else. I do not want an $80 store credit, because who's to say this won't happen again.

Company: Wesley Berry Flowers
Country: USA
Address: Oakdale CA 95361
Phone: 2488512881
Site: 800wesleys.net

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