Mercantila.com
BOB Jogging Stroller - Mercantila

I ordered a jogging stroller on October 29. Shortly afterwards, I received an email that said it wouldn't be shipped until November 12 which was one day after the race that I needed it for. So I immediately called and cancelled the order. On 10/31 I received notification that the order was being processed for cancellation. On 11/8 I received a notification that the order was completely cancelled and a refund was being issued that could take up to 3-5 business days. On 11/16 I submitted a ticket regarding the refund, never heard anything from customer service (within 24-48 hrs they're supposed to get back with you.) Called 11/20 and a representative submitted an "escalated ticket" with the promise that someone would get back to me again within 24-48hrs. No contact. Called again 11/28 and received the same information, I asked to speak with a supervisor, the representative said he was a customer service supervisor... I'm now going through my credit card company to dispute the charges, this is ridiculous! I don't mind waiting for a refund7-10 business days but I've now been dealing with this for a month. I wish I would have researched this company before ordering.

Company: Mercantila.com
Country: USA

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