Expedia.com
Horrible Customer Service - Canceling a Ticket

During the chaos that ensued during Hurrican Irene my wife and I were stuck in Spain. We had traveled to San Sebastian from Barcelona and were informed that we needed to cut our vacation short due to the storm and not knowing what the conditions of all airports would be in the following days. Panick erupted thousands of people flooded the telephone lines of Expedia. Being on hold for way over an hour without any update of how much longer I'd be on hold, my phone died. My hotel attempted to call the airline directly to book us new tickets a day earlier and see what our options were. After nobody picked up, we decided to book a new flight and worry about the details when we got back to the states.

When I called Expedia (who is acting as our travel agent) I had two 1 our long conversations with customer support located in the Phillipines. They had told me that the only thing they can do is try to contact the airlines directly. After a 25 minute hold time I received the same response that they weren't able to get through. I have written Expedia multiple emails detailing my frustrations and situations with them. The automated response I received was nothing short of inhumane. I will not ever use this travel site again and encourage others to find alternate ways of booking travel because if something goes wrong you won't be able to talk to a human for over 2 weeks.

Company: Expedia.com
Country: USA

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