Waste Management
Admin fee for paper invoices despite electronic billing

I noticed an admin fee on bill. I inquired through the web site and they stated it was for "generating" paper invoices. I responded through email and phone that I get my invoice from email and submit my payment electronically. They said we need ACH authorization to remove the fee. That's coercion! I can't select another service, otherwise I would.

Company: Waste Management
Country: USA

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