Diet Max 800-320-2983 El Tecal
Product was not working

I ordered this weight loss pill from Diet Max El Tecal on 9/8 and just paid the shipping and handling for a FREE 10-Day Trial Offer. I didn't receive the merchandise until 9/13. I took the product that week and actually gained 2 1/2 pounds. I called on 9/17 to cancel because it was not working and I was dissatisfied with the results.in checking my credit card statement there was a charge for $87.47 and a Foreign Transaction Fee of $2.62 (Totaling $90.09) I immediately called them. I spoke with several agents that I could barely understand, I was hung up on twice.in speaking with all the agents they stated the same thing that I had cancelled on 9/18 which was after the 10-Day trial period. I explained that I did not I had called them on 9/17 because I called from work and I do not work weekends and that I have the conversation recorded. They said even if I did call on 9/17 that that was still after 10 days. I asked if they don't know how to count because that was the 10th day and it was supposed to be free for 10-Days. I also stated that they had charged my account on 9/16 which was even before the trial period was over with. They tried to tell me that they didn't charge it until 9/17 which was the 10th day but my statement shows otherwise. I spoke with agents #377; #511; #382 and after several hours on hold, transferred and having to call back after they hung up on me. I finally spoke with a supervisor who stated they would issue a refund within 7-10 business days. I again received another charge on my credit card from ProfitVault 800-256-8416 on 10/18 for $9.76 and a Foreign Transaction Fee of $0.29 (Totaling $10.05) I called them and it went to the same people as Diet Max. I spoke with agent #100 and she said I would have to call their customer service number 877-874-1511 and speak with them. I then called that number and also got the run around, they said that I authorized charges through Diet Max to purchase some coupon club or something to that affect; I'm still not even sure what it was for. She proceeded to tell me that it would be beneficial to keep the membership, etc. Needless to say I got upset and told her I didn't want their business and I didn't authorize their charge and asked to speak to a supervisor. She said that when you signed up with Diet Max you authorized their affiliates to sign you up to their programs too and authorized the charges. Needless to say I wasn't happy I told her I did not want whatever this was and to cancel everything and send me a refund. She said that she would submit the refund for $9.76 but I am out the Foreign Transaction Fee, she stated that I would receive credit on my account within 7-10 business days. I have heard that before. I again called Diet Max 800-320-2983 because I still hadn't received my refund for the $87.47 from last month. I got the same run around and I finally spoke to a supervisor after being on hold forever. She said I didn't get a refund because I wasn't eligible for one, that my purchase was non-refundable. I asked her why because the supervisor I had talked to last month said the bill was a mistake and that I was going to get a refund. She said that the billing department decided that. This company needs to be stopped; I have contacted my credit card dispute center and am awaiting a response. I have ALL my documentation and a recording of every phone call I made to them including dates and times to prove I cancelled my order in time, etc. I suggest all those who have been wronged to contact their local law enforcement or contact the better business bureau. And for those who have not ordered yet, don't or you will regret it! So far I am out a total of $100.14

Company: Diet Max 800-320-2983 El Tecal
Country: USA

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